General Policies

• Clean and disinfect the soles of the shoes through the footbath prior to entering the Hotel.
• Temperature will be taken by biometric control of all guests and visitors prior to entering the Hotel.
• The use of face masks is strictly mandatory when passing through the different common areas.
• We have installed multiple hand sanitizer stations around the facility for your use.
• Please respect the physical distancing signs identified on the floor when queuing in indicated areas.
• We recommend hand washing whenever necessary; after blowing your nose, coughing, scratching, going to the bathroom, handling money or food, touching knobs, doors, or any other equipment.
• Cover your mouth and nose with tissues or using the inner corner of your elbow when coughing or sneezing.
• Avoid shaking hands, kissing or hugging, as well as exchanging objects with other people for your own safety.
• For any questions about safety and hygiene protocols, dial 502 from any phone in the Hotel. Our team of operators will gladly help you.

Areas of Action

Among all the actions implemented, we have taken in consideration all of the following points, to guarantee a complete protocol for a more reliable and safer stay:

• Capacity and mobility
• Access control
• Cleaning and disinfection
• Physical distancing

Involved Areas

• Front Desk
• Publica Areas
• Rooms and Housekeeping
• Room Service
• Gym & Spa
• Banquets
• Bars and Restaurants
• Merchandise reception

Limited services

We comply with the recommendations and regulations made by the Government of Guatemala. We appreciate your understanding as some of our regular services will present modifications in their schedules during your stay.

Thank you for understanding.

Front Desk Service

Monday to Sunday 06:00 – 00:00 hr

Room Service

Monday to Sunday 07:00 – 18:00 hr

Ama de Llaves

Monday to Sunday 07:00 – 15:00 hr

Hibiscus Restaurant

Monday to Friday closed

Eleven Bar

Temporarily closed

Saturday and Sunday 06:00 – 12:00 hr

Natura Gym + Spa

Tuesday to Friday 11:00 – 19:00 hr

Saturday to Sunday 08:00 – 20:00 hr

Monday closed for cleaning and sanitization

Zed Bar

Temporarily closed

Macadamia Pâtisserie

Monday to Saturday 07:00 – 18:00 hr

Sunday 07:00 – 16:00 hr